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Frequently asked questions
BOOKINGS
How do I book a session?
Use the link on this page to select your practitioner, treatment, and time.
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Can I choose my practitioner?
Yes. Sian and Liza each bring their own approach. Both are fully qualified.
If unsure, read our About section or book with either.
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Cancellation Policy
A minimum of 24 hours’ notice is required to cancel or reschedule. Late cancellations and missed appointments will incur a fee. Appointment times are held exclusively and cannot always be filled at short notice.
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Can I book for someone else?
Yes. Gift vouchers are available, or contact us to arrange a booking.
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What if I’m running late?
Please let us know. Late arrivals may result in reduced session time.
YOUR FIRST VISIT
What should I expect?
Your session begins with a brief consultation. Treatment is guided in real time. Time is taken to settle before and after.
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Should I arrive early?
Arrive a few minutes early to settle in. Late arrival may reduce your session time.
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What should I wear?
Undress to your level of comfort. You will be fully draped at all times.
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Do I need to fill in any forms?
A health intake form is sent 24 hours before your first session. Complete it prior to arrival.
Will it hurt?
Pressure may be deep but should not be painful. Let us know if adjustments are needed.
TREATMENTS
What is the difference between your treatments?
Therapeutic is a full-body session.Mama is tailored for pregnancy. Out of Your Head is shorter and focused on mental fatigue.
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How long should I book?
30 or 60 minutes suits focused work. 90 or 120 minutes allows for deeper treatment.
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Do you use oils?
Yes. High-grade oils are used. Advise of any allergies or sensitivities.
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What is intraoral work?
Gloved work inside the mouth to release jaw tension. Available on request.
Can I request a specific area?
Yes. Sessions are tailored to your needs.
PREGNANCY & MAMA
When can I book a Mama session?
From 16 weeks with LMC consent.
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Do I need LMC consent?
Yes, prior to your first session.
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What does a Mama session involve?
A magnesium foot soak followed by side-lying massage adapted for pregnancy.
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Is pregnancy massage safe?
Yes, from the second trimester with a qualified practitioner. Check with your LMC if unsure.
THE SPACE & LOCATION
Where are you located?
The Villa, 37 Jervois Road, Herne Bay, Auckland. Details provided upon booking.
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Is there parking?
Street parking is available nearby.
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Is the space accessible?
Contact us prior to your appointment to discuss requirements.
Is Te Ara Wellness inclusive?
Yes. All clients are welcomed with care and respect.
PRICING & GIFT VOUCHERS
How much does a session cost?
Therapeutic: $160 / $220 / $300 (30 / 60 / 90 / 120 min)
Mama: $170 / $230 / $310 (60 / 90 / 120 min)
Out of Your Head: $90 (35 min)
Full pricing is shown at booking.
Do you offer gift vouchers?
Yes. Available for any treatment or value.
What payment methods do you accept?
Details are provided at booking.
ONGOING CARE
How often should I come?
Depends on your needs. Monthly suits many; more frequent sessions may be recommended initially.
Will you remember my preferences?
Yes. Notes are kept to support continuity of care.
What if I have a health condition?
Include details in your intake form or contact us before booking.
Purchase a membership to get 20% off
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